Refund policy
Physical Products
We have a 30-day return policy for eligible physical products, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be unused and in its original condition and packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at sscandles2025@gmail.com before shipping anything back. Please note that returns will need to be sent to the following Authorized U.S. return address: 10251 Kempwood Dr, Houston TX 77043
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sscandles2025@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us as soon as possible if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and provide an appropriate replacement or refund.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Digital Courses and Digital Products
Our digital candle-making courses and downloadable materials are delivered electronically and do not require physical return shipping. Because our digital courses and downloadable materials provide immediate access to digital content, they are generally not eligible for return once access or download has been provided, except where required by applicable law.
If you were charged more than once, did not receive your course access, find that the provided digital files or course access do not work as described, or experience another technical delivery issue, please contact us at sscandles2025@gmail.com. We will review legitimate access, billing, and technical issues individually.
Our digital courses may be available internationally. If the law that applies to you grants mandatory cancellation, withdrawal, or other consumer rights for digital products, this policy does not remove them.
Nothing in this policy limits any mandatory consumer rights that apply under local law.
Refunds
We will notify you once we’ve received and inspected your return, or once your digital-product issue has been reviewed, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return or refund request, please contact us at sscandles2025@gmail.com.