Shipping policy

Shipping Policy

Shipping Destinations

Our Chapter Candles currently ships physical products to addresses within the United States and Canada.

Shipping Costs

United States All orders shipped within the United States receive free shipping.

Canada For orders shipped to Canada, shipping fees are calculated at checkout based on the destination and available delivery method.

Processing Time

All orders are processed within 1–3 business days.
Orders placed on weekends or holidays will be processed on the next business day.
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.

Shipping Methods & Delivery Time

United States

Canada

Delivery times may vary depending on the destination, order volume, customs processing, and seasonal demand.

Delivery times may also vary due to weather, holidays, or carrier delays.

Packaging

Every order is carefully packaged to help ensure it arrives safely and is ready for gifting.

Order Tracking

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.
Our Chapter Candles is not responsible for delays or delivery issues caused by incorrect or incomplete address information.
If a package is returned due to an incorrect address or failed delivery, customers are responsible for reshipping fees.

Lost or Damaged Packages

If your package is lost or arrives damaged: