Shipping policy
Shipping Policy
Processing Time
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All orders are processed within 1–3 business days.
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Orders placed on weekends or holidays will be processed on the next business day.
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Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
Shipping Locations
We currently ship to:
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United States (Mainland)
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Shipping Methods & Delivery Time
United States
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Standard Shipping: 5–10 business days
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Express Shipping (if available): 3–6 business days
Delivery times may vary due to weather, holidays, or carrier delays.
Shipping Costs
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Standard Shipping: Free over $80
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Orders under $80: $7.99
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Express shipping: Calculated at checkout
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Order Tracking
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After your order is shipped, you will receive a tracking number via email.
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Please allow 24–48 hours for tracking details to update.
Failed Delivery / Wrong Address
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Please ensure your shipping address is complete and correct.
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If a package is returned due to an incorrect address or failed delivery, customers are responsible for reshipping fees.
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We are not responsible for delays caused by shipping carriers.
Lost or Damaged Packages
If your package is lost or arrives damaged:
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Contact us within 7 days of delivery.
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Provide your order number and photos (for damaged items).
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We will arrange a replacement or refund.
Customs & Duties
For U.S. domestic orders, customs fees typically do not apply.
For international orders (if applicable), customers are responsible for duties or taxes.
Contact Us
If you have any questions about shipping, please reach out to us:
📩 Email: sscandles2025@gmail.com